Refund & Return Policy

Return and Refund Policy
At Tvisa Luxuries, we strive to provide the highest quality products and exceptional customer service. However, we understand that sometimes a product may not meet your expectations or may be damaged during shipping. This return and refund policy outlines the procedures and guidelines for returning and refunding products.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

1. Product must be in its original condition: The product must be in its original condition, with all original packaging, tags, and accessories included.
2. Product must be unused: The product must be unused and in its original state.
3. Product must be returned within the return window: The product must be returned within 48 hours of delivery.
4. Product must be accompanied by the original receipt: The product must be accompanied by the original receipt or proof of purchase.

Procedure for Returns
To initiate a return, please follow these steps:

1. Contact our customer service team: Contact our customer service team via email at service@tvisaluxuries.com or through our website's contact form.
2. Provide required information: Provide the required information, including your order number, product name, and reason for return.
3. Receive a return merchandise authorization (RMA) number: Our customer service team will provide you with a return merchandise authorization (RMA) number, which must be included with the returned product.
4. Return the product: Return the product to the address provided by our customer service team, using a trackable shipping method.

Refund Policy
Refunds will be processed within 3 to 5 business days of receiving the returned product. Refunds will be issued in the original form of payment.

Refund Amount
The refund amount will be the full amount of the product, minus any shipping costs.

Exceptions
The following products are not eligible for returns or refunds:

1. Gift boxes: Orders for gift boxes are not applicable for exchange or refund.
2. Damaged products after delivery: Tvisa Luxuries Online is not responsible for damage after delivery.
3. Products that have been used or altered: Products that have been used or altered in any way are not eligible for returns or refunds.

Terms and Conditions
By initiating a return or refund, you agree to the following terms and conditions:

1. Tvisa Luxuries reserves the right to inspect the returned product: Tvisa Luxuries reserves the right to inspect the returned product to ensure that it meets the eligibility criteria for returns.
2. Tvisa Luxuries reserves the right to deny a return or refund: Tvisa Luxuries reserves the right to deny a return or refund if the product does not meet the eligibility criteria or if the return is initiated after the return window has closed.
3. You are responsible for the cost of return shipping: You are responsible for the cost of return shipping, unless the product is defective or was sent in error.

Governing Law
This return and refund policy shall be governed by and construed in accordance with the laws. Any disputes arising out of or related to this policy shall be resolved through.